This privacy notice explains how Petal Craft handles personal data when you use the website, send an inquiry, or place a local flower order. It applies to our florist workshop services in Taiwan and is written to describe our current practices in plain language.
We may collect your name, email address, phone number if you choose to provide it, inquiry message, and service preferences. We also process limited technical data such as server request metadata and browser or device information when you use the website.
We receive personal data when you submit a contact form, send a message, or share details for a bouquet request or delivery arrangement. Technical information is collected automatically through the website and its security and delivery functions.
The website uses essential cookies needed for basic operation and cookies that store privacy preferences. We do not state that analytics or marketing cookies are active on this site.
We use essential cookies for site operation and privacy preference cookies to remember your settings. You can usually block or delete cookies through your browser, but some parts of the site may not work as intended if essential cookies are disabled.
We process personal data to respond to contact requests, confirm bouquet preferences, manage availability and payment steps, arrange studio pickup or local delivery, maintain website security, and support technical delivery of the site. We also use limited data to keep records and meet legal or operational requirements.
We may share data with trusted service providers that help us operate the website, process messages, support technical delivery, or handle related business functions. These parties are expected to use the data only for the services they provide to us.
We may share personal data if required by law, to respond to a valid legal process, or to protect the security and integrity of the website and our records. We do not sell personal data.
You may ask us to access, correct, or delete personal data we hold about you, and you may object to or limit certain processing where the law allows. If a request cannot be fully granted, we will explain the reason in a practical way.
To make a privacy request, contact us using the details in this policy and describe what you want us to do. We may ask for additional information to verify the request and to protect your data from unauthorized disclosure.
Inquiry records, order details, and related communications are kept for the period needed to respond, complete the service, maintain business records, and meet legal obligations. When data is no longer needed, we delete it or remove identifying details where practical.
If we make material changes, we will update the policy on this page and may provide an additional notice where appropriate. The date of the latest revision should be checked before you submit new information.
Use the contact details below for questions about this notice or your personal data.
